Fixed Price Support
Are you looking for an all-inclusive fixed price IT support plan?
Our fixed price service plan has been developed over many years from listening to the needs of our clients. What we offer is a complete IT management service at a fixed monthly fee. That way you know exactly what your support budget will be for the year.
All Blueblood clients on any agreement will receive:
- No lock in contracts (Many of our clients have been with us for years because they want to use our services, not because we force them to sign a long term contract)
- Friendly, professional and helpful technicians
- Timely fault investigation and resolution
- Monitored and maintained ICT systems
- After hours server maintenance (Included as standard within our support agreements)
This plan generally suits organisations or businesses with 15+ workstations.
If you're looking for a simpler way to manage your IT budget, this is the plan for you.
Using the latest in IT management software our qualified technicians monitor and proactively maintain your IT systems. This enables us to provide each of our fixed price support clients with:
- Unlimited Remote Support
- Unlimited On-Site Support
- IT Strategic Planning Sessions
- Monthly System Status Reports
- Emergency After Hours Support
- Development of IT system policies
- Maintain All Systems Documentation
- Backup & Disaster Recovery Planning
As part of the service we also develop and maintain all the required IT documentation for you, including:
- Backup & Disaster Recovery Plan
- Systems access documentation
- Network diagram and asset registry (not all assets – only those with our agent on them)
- Acceptable Use Policy
- System Security Policy
- System Network Diagram