Contact

1300 736 953

PO Box 268

Gungahlin ACT 2912

support@blueblood.com.au

© 2018 Blueblood Solutions. All rights reserved.

Managed Services

 
 

Managed Services

Site

Installation and support of network equipment including firewalls, routers, switches, access points and printers

Setup and maintenance of a simple VPN solution

Liaison with The Client’s ISP for internet connection issues 

Provision and implementation of a standard Blueblood Systems Policy

Servers

Monitoring and maintenance of servers, including patching, backups, alerting and UPS checks

Systems and data recovery

Management of the removal and/or destruction of hardware

Documentation of systems configuration

Anti-Virus and Anti-Malware software, updates and monitoring

Thin Clients

Monitoring and maintenance of thin clients, including patching and alerting

Installation and setup of new thin clients 

Management of the removal and/or destruction of hardware

Documentation of systems configuration

Anti-Virus and Anti-Malware software, updates and monitoring

Workstations

Monitoring and maintenance of managed workstations, including patching and alerting

Installation and setup of new thin clients 

Management of the removal and/or destruction of hardware

Documentation of systems configuration

Anti-Virus and Anti-Malware software, updates and monitoring

User Management and Help Desk Support

 

Creation, removal and maintenance of user accounts and permissions

Management of file and folder permissions for users

Creation, removal and maintenance of user mailboxes

Fixing user errors and mistakes

Mobile device email integration for Apple iPhones and Android devices

Basic investigation of suspicious activities or unexpected software behaviour identified by users

Telephone and email support services during business hours

Remote support where possible and on-site problem resolution as required

Problem resolution for both hardware and software issues

Business Systems Support

 

Support for business systems outside the Microsoft operating system, Microsoft Office products and Blueblood included software

Development of systems documentation to support the business system and automated or manual processes for deployment of the business system

Development of automated or manual processes for deployment of the business system

Installation of the software application on client servers or workstations, including patches and minor updates

Problem resolution for the specified business systems application in liaison with the business system vendor

 

Managed Backup Services

xxx☑  Gold 1.5Tb to 3Tb
xxx☑  Silver 500Gb to 1.5Tb

xxx☑  Bronze <500Gb​
☑  Manual copy of the first backup
☑  Daily checks 

☑  Backup maintenance 

☑  System and data recovery

Automatic backup of data to a remote location for:

Automatic Off-site Backups

Workstation Backups

On-site workstation backups

Setup, configuration and documentation of backup configuration

Backup checks

System and data recovery

 

Account Management

Basic

Initial review of client IT Systems environment

Access to the Blueblood Service Delivery Manager for client communications

A monthly list of service tickets included with the invoice

Regular systems information reporting

An annual strategic review meeting

Service expiry management

Quotation services

Premium

Monthly meetings with the Service Delivery Manager

Provision of detailed monthly service ticket reporting

 

Other Managed Services

Network Device Monitoring and Alerting

Allocation of a static IP address for each monitored device

Regular polling of the device

Alerting for off-line devices

Investigation and resolution of issues

Development of a self-service remediation plan for after-hours resolution of issues

VoIP Device Support

Diagnosis of issues with phone hardware

Diagnosis of connection issues

Liaison with VoIP phone provider to resolve general service issues

Investigation and resolution of issues

Configuration of new VoIP phones

Service Options Brochure

To download Blueblood's Service Options brochure, please click on the attachment icon to the left.