Managed Services

Site

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Installation and support of network equipment including firewalls, routers, switches, access points and printers

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Setup and maintenance of a simple VPN solution

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Liaison with The Client’s ISP for internet connection issues

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Provision and implementation of a standard Blueblood Systems Policy

Servers

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Monitoring and maintenance of servers, including patching, backups, alerting and UPS checks

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Systems and data recovery

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Management of the removal and/or destruction of hardware

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Documentation of systems configuration

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Anti-Virus and Anti-Malware software, updates and monitoring

Thin Clients

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Monitoring and maintenance of thin clients, including patching and alerting

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Installation and setup of new thin clients

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Management of the removal and/or destruction of hardware

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Documentation of systems configuration

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Anti-Virus and Anti-Malware software, updates and monitoring

Workstations

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Monitoring and maintenance of managed workstations, including patching and alerting

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Installation and setup of new thin clients

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Management of the removal and/or destruction of hardware

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Documentation of systems configuration

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Anti-Virus and Anti-Malware software, updates and monitoring

User Management and Help Desk Support

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Creation, removal and maintenance of user accounts and permissions

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Management of file and folder permissions for users

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Creation, removal and maintenance of user mailboxes

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Fixing user errors and mistakes

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Mobile device email integration for Apple iPhones and Android devices

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Basic investigation of suspicious activities or unexpected software behaviour identified by users

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Telephone and email support services during business hours

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Remote support where possible and on-site problem resolution as required

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Problem resolution for both hardware and software issues

Business Systems Support

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Support for business systems outside the Microsoft operating system, Microsoft Office products and Blueblood included software

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Development of systems documentation to support the business system and automated or manual processes for deployment of the business system

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Development of automated or manual processes for deployment of the business system

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Installation of the software application on client servers or workstations, including patches and minor updates

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Problem resolution for the specified business systems application in liaison with the business system vendor

Managed Backup Services

xxx☑ Gold 1.5Tb to 3Tb
xxx☑ Silver 500Gb to 1.5Tb

xxx☑  Bronze <500Gb
☑  Manual copy of the first backup
☑  Daily checks

☑ Backup maintenance

☑ System and data recovery

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Automatic backup of data to a remote location for:

Automatic Off-site Backups

Workstation Backups

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On-site workstation backups

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Setup, configuration and documentation of backup configuration

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Backup checks

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System and data recovery

Account Management

Basic

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Initial review of client IT Systems environment

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Access to the Blueblood Service Delivery Manager for client communications

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A monthly list of service tickets included with the invoice

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Regular systems information reporting

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An annual strategic review meeting

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Service expiry management

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Quotation services

Premium

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Monthly meetings with the Service Delivery Manager

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Provision of detailed monthly service ticket reporting

Other Managed Services

Network Device Monitoring and Alerting

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Allocation of a static IP address for each monitored device

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Regular polling of the device

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Alerting for off-line devices

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Investigation and resolution of issues

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Development of a self-service remediation plan for after-hours resolution of issues

VoIP Device Support

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Diagnosis of issues with phone hardware

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Diagnosis of connection issues

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Liaison with VoIP phone provider to resolve general service issues

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Investigation and resolution of issues

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Configuration of new VoIP phones

Service Options Brochure

To download Blueblood's Service Options brochure, please click on the attachment icon to the left.