Managed Services
Managed Services
Site
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Installation and support of network equipment including firewalls, routers, switches, access points and printers
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Setup and maintenance of a simple VPN solution
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Liaison with The Client’s ISP for internet connection issues
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Provision and implementation of a standard Blueblood Systems Policy
Servers
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Monitoring and maintenance of servers, including patching, backups, alerting and UPS checks
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Systems and data recovery
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Management of the removal and/or destruction of hardware
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Documentation of systems configuration
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Anti-Virus and Anti-Malware software, updates and monitoring
Thin Clients
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Monitoring and maintenance of thin clients, including patching and alerting
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Installation and setup of new thin clients
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Management of the removal and/or destruction of hardware
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Documentation of systems configuration
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Anti-Virus and Anti-Malware software, updates and monitoring
Workstations
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Monitoring and maintenance of managed workstations, including patching and alerting
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Installation and setup of new thin clients
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Management of the removal and/or destruction of hardware
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Documentation of systems configuration
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Anti-Virus and Anti-Malware software, updates and monitoring
User Management and Help Desk Support
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Creation, removal and maintenance of user accounts and permissions
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Management of file and folder permissions for users
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Creation, removal and maintenance of user mailboxes
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Fixing user errors and mistakes
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Mobile device email integration for Apple iPhones and Android devices
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Basic investigation of suspicious activities or unexpected software behaviour identified by users
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Telephone and email support services during business hours
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Remote support where possible and on-site problem resolution as required
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Problem resolution for both hardware and software issues
Business Systems Support
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Support for business systems outside the Microsoft operating system, Microsoft Office products and Blueblood included software
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Development of systems documentation to support the business system and automated or manual processes for deployment of the business system
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Development of automated or manual processes for deployment of the business system
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Installation of the software application on client servers or workstations, including patches and minor updates
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Problem resolution for the specified business systems application in liaison with the business system vendor
Managed Backup Services
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xxx☑ Gold 1.5Tb to 3Tb
xxx☑ Silver 500Gb to 1.5Tb
xxx☑ Bronze <500Gb​
☑ Manual copy of the first backup
☑ Daily checks
☑ Backup maintenance
☑ System and data recovery
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Automatic backup of data to a remote location for:
Automatic Off-site Backups
Workstation Backups
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On-site workstation backups
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Setup, configuration and documentation of backup configuration
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Backup checks
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System and data recovery
Account Management
Basic
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Initial review of client IT Systems environment
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Access to the Blueblood Service Delivery Manager for client communications
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A monthly list of service tickets included with the invoice
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Regular systems information reporting
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An annual strategic review meeting
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Service expiry management
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Quotation services
Premium
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Monthly meetings with the Service Delivery Manager
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Provision of detailed monthly service ticket reporting
Other Managed Services
Network Device Monitoring and Alerting
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Allocation of a static IP address for each monitored device
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Regular polling of the device
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Alerting for off-line devices
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Investigation and resolution of issues
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Development of a self-service remediation plan for after-hours resolution of issues
VoIP Device Support
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Diagnosis of issues with phone hardware
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Diagnosis of connection issues
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Liaison with VoIP phone provider to resolve general service issues
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Investigation and resolution of issues
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Configuration of new VoIP phones
Service Options Brochure
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To download Blueblood's Service Options brochure, please click on the attachment icon to the left.